Try at home
Finding the perfect fit and style online just got easier. We know how important it is to shop with confidence — and now you can!
Thanks to our partnership with Try with Mirra, you can try AUR OCEÀ before you buy, completely risk-free. Explore your favourites, find your perfect fit, and only pay for what you love. Available on all full-price items.
The luxury of trying before you buy is now yours.
How it works
1. ADD TO CART:
Use the Try at Home button when adding items to your cart.
2. CHECKOUT & PAYMENT HOLD:
We temporarily freeze the full amount on your card to reserve your items. It will show as pending in your account, but not paid. You won’t be charged until you decide to keep the items.
3. TRY AT HOME:
Once your order arrives, you will have 3 days to try on the items.
4. COMPLETE ORDER:
We'll send access to your Customer Portal where you can follow the steps to finalise your order. You'll only be charged for the items you decide to keep.
Returns
If you need to return anything, we'll send you a prepaid return label by email when we receive your return request.
Return Guidelines:
- Returns must be posted within 3 days of completing the order.
- FREE returns if 1 or more items are kept.
- If you return all items from the order, a $12 restocking fee will be applied.
FAQs
Can I use a discount code?
Yes, you can use a discount code, but it must be applied at the time of the initial order. Enter your discount code at checkout before completing your order details. The discount will be reflected in the final amount you pay for any items you decide to keep.
How does the authorization process work?
When you use the TBYB service, you will be asked to provide payment details at checkout. We will then authorize your credit card for the order amount to ensure the payment method is valid. This is not a charge, and no funds will be taken from your account at this stage. The authorization simply holds the potential total cost of the order until you decide which items you want to keep. The charge will appear as pending in your account, but not paid.
When will I be charged for my order?
You will only be charged for the items you choose to keep after finalising your order through the Customer Portal.
What is the Restocking Fee?
The Restocking fee is a $12 charge that applies only if you decide to return all items from your order. This fee covers the cost of the service, including shipping, handling, and processing of returns. It is only charged if no items from the order are kept. This fee ensures that we can continue to offer our customers the flexibility to try products at home before committing to a purchase.
Where is this service available?
Please note this service is currently only available in Australia and for our full priced items (no sale).
How do I complete my order?
Try at Home orders must be completed in the Try with Mirra Customer Portal. You will be able to confirm which items you wish to purchase, and request a return if needed.
