FREQUENTLY ASKED QUESTIONS

To keep your AUR OCEÀ swimsuit looking vibrant and beautiful, please refer to the care instructions included in your order, along with the fabric tag affixed within your AUR OCEÀ swimsuit.

• Rinse well after use.
  
• Use mild detergent.
  
• Cool hand wash separately only. We recommend against washing in the machine
  due to automatic heat settings that may discolour your suit or snag the garment
  during the wash cycle.
  
• Dry in shade.
  
• Do not roll up or store while wet.
  
• Do not bleach, soak or tumble dry.
  
• Do not iron.
  
• Some colours may fade in sunlight or in chlorinated water. We use the most colour
  fast dyes available on our swimsuits, however we cannot guarantee complete
  colourfastness. Some colours may bleed or transfer when wet.
  
• Please avoid contact with rough surfaces, along with heated pools (including
  hydrotherapy) and spas that are treated with harsh chemicals.
  
• Strong levels of chemicals and high temperatures are not ideal for your swimsuit and
  may cause colour fading.
  
• Fake tanning products and some sunscreen lotions may mark or damage your
  garment. Please take extra care when using these products and ensure they are
  completely dry prior to coming in contact with your AUR OCEÀ suit.

AUR OCEÀ swimsuits are available in sizes AU 6 – 20. Our one piece swimsuits are designed to provide additional coverage and modesty, with each of our swimsuit styles designed on real women’s bodies. AUR OCEÀ’s swimsuit sizes do fall a little on the generous side, so if you find you are between sizes we recommend sizing down.  For best fit, we recommend a firm/snug fit that is flattering to the body.

For example, if you are between an AU size 12 and 14, we recommend to size down to an AU size 12.

AUR OCEÀ’s swimsuits are suitable for A-G cup sizes or as marked on the product.

Please refer to AUR OCEÀ's Size Guide, click here.

YES!  All AUR OCEÀ zip-up one piece suits are soft pocketed with a wide supportive elasticised shelf bra under-band and removeable padding. 

Our range of zip-up one pieces offer the following benefits for our ladies seeking a mastectomy swimsuit:

• Soft pocketed with ability to use own prostheses.
• Soft handle fabric.
• Higher necklines and longer sleeve options are available to offer scar coverage.
• Vibrant patterns or modest neutrals to suit all styles and personalities.

Most definitely! AUR OCEÀ’s collection of zip-up one pieces are the perfect option for our breast feeding mamas. Quick, easy and discreet!

AUR OCEÀ’s waistline ruched swimsuits offer the perfect option for expecting mamas. Available in Ruffle Sleeve One Piece,  Ruched Long Sleeve One Piece. Our selection of swim tops also offers the perfect sun protective alternative. Along with our range of two piece separates.

Yes! We take sun protection seriously here at AUR OCEÀ! 

The desire for more fashion forward sun protective wear drives one of our core missions - to encourage a future of sun smart women.

AUR OCEÀ swimsuits are constructed from sustainable recycled fibres, REPREVE® and has the highest UPF50+ rating that blocks 98% of harmful UVA & UVA light. Unlike sunscreen, which can wash off and therefore is reduced in its capacity to protect, AUR OCEÀ swimsuits, provide a physical barrier against the damaging effects of the sun retaining maximum protection throughout your time outdoors.

Starting the conversation early by instilling and modelling sun safe behaviour is laying the foundations of a sun smart future for our next generation.

Electronic Gift Cards are available for purchase and make the perfect present for a special lady in your life. If you have any difficulties please contact a member of our Customer Care team at customercare@aurocea.com who will be happy to assist you.

AUR OCEÀ is happy to offer gift wrapping to our customers. Please request this option along with any messages to be included in the Customer Notes at Check Out of your purchase.

Please refer to our Returns and Shipping Instructions here.

N.B Please note that CLEARANCE items are not eligible for Return.

For our Australian customers Sale or Clearance items are not eligible for refund as per our Returns Policy. 

Store credits or exchange (if in stock) of garment are available on sales items only (not Clearance) if you wish to return your purchase in its original state. Please contact our Customer Care team at customercare@aurocea.com if you require assistance and follow instructions via our Returns Portal. When contacting our Customer Care Team, please allow up to 48 hours for a reply to be received.

International customers please click here.  

Please contact our Customer Care team at customercare@aurocea.com.  If you are receiving an “Invalid Order” error message in the Returns Portal, please ensure a hashtag is entered in front of the order number, for example #12345.

No. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing any orders for international shipping.  Any taxes, fees or levies applied by the recipient’s local authorities remain the responsibility of the customer. Please refer to our International Shipping Policy here.

Oh no!!! At AUR OCEÀ we pride ourselves on the quality of our garments. Please email our Customer Care team at customercare@aurocea.com along with any images of the damage / fault for our team to review. You may be required to return your garment for a more thorough review. 

We are happy to replace a faulty garment within one (1) year of purchase if our Production team deem the item eligible, has been unworn and fault identified upon receipt. Please note however, that if the Garment Care Advice has not been followed by the customer, and damage has occurred as a result of incorrect garment care or general wear, we are unable to replace your garment or deem it faulty.

If your parcel was damaged during transit, please advise and our team will endeavour to work with Australia Post on your behalf.

When contacting our Customer Care Team, please allow up to 48 hours (business days) for a reply to be received.

AUR OCEÀ’s online store accepts AfterPay, PayPal and Debit/Credit Cards. 

In Salon our Square POS system accepts Debit/Credit cards.

To take advantage of your Store Credit enter code at Check Out. If there are any difficulties please email our Customer Care team at customercare@aurocea.com. 

Store credits are valid towards any purchase within the online store for a period of twelve (12) months from the date of issue.

Please contact our Customer Care team via customercare@aurocea.com and a member of our team will be in touch with details of your store credit.

Unfortunately we cannot cater to change of mind on Clearance item purchases. These items are heavily discounted or end of line stock, they are not eligible for return, exchange or refund. Please select carefully and refer to fit and size guides available.

Alternatively contact a member of our Customer Care team at customercare@aurocea.com for sizing assistance prior to purchasing. When contacting our Customer Care Team, please allow up to 48 hours for a reply to be received.