Shipping & Returns

SHIPPING

COMPLIMENTARY DOMESTIC SHIPPING FOR ORDERS OVER $300 AUD.

1. Australia Post delivery times are typically 1-3 working days within Australia Metro but are dependant on your location. Please check Australia Post local guidelines for shipping times to your region.
2. Orders under $300 AUD will incur a $10 AUD standard parcel delivery fee. AUR OCEÀ also offers an express shipping option within Australia, this will incur a $15 AUD fee for orders under $300 AUD.
3. AUR OCEÀ uses a registered Australia Post service within Australia which allows us to track any purchase. A signature may be required upon receipt of parcel delivery. It is recommended that you provide a safe delivery address where you will be located during office hours. If nobody is available to sign for your delivery, an attempted delivery notification will be issued and the parcel will be taken to a local post office.
4. Delivery times given are guidelines only and do not take into account possible delays due to peak delivery periods, weather events, payment authorisation or factors beyond the control of AUR OCEÀ. AUR OCEÀ cannot be held liable for any delay in delivery as the above times are estimates provided to us by our delivery partner, Australia Post.
5. For locations outside of metropolitan areas please allow an additional 2-3 days.
   
   All prices are in Australian dollars.

PROCESSING YOUR ORDER

1. Once your order has been packed and prepared for shipping, you will be sent a confirmation email with tracking information.
2. Orders placed on weekends and public holidays will be shipped within 24 hours of the following business day. During collection launches or promotional periods, order processing may be subject to delay.

Orders have the option to be protected by Checkout+, ensuring maximum security for your package from our doors to yours. If your order was placed before 14 July 2026, please contact our Customer Care Team directly at customercare@aurocea.com to arrange your return or exchange, as the new process only applies to orders placed under the updated system.

When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for free. If your item is lost or damaged in transit, your order is also protected.

If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.

All returns are subject to the guidelines outlined in our Return Policy and accepted conditions of returned garments.

Simply follow the below steps to lodge your return:

• Returns will be accepted within 14 days of original purchase date.
• We offer Complimentary Shipping on Domestic orders over $300 AUD.
• Complete the AUR OCEÀ Online Return Form (see Lodge an Online Return), available via our Online Return Portal
• Please place your return neatly in your return packaging.
• Please refer to Sale and Discounted Items to understand T&Cs for returning an item purchased under sales or promotional circumstances. Final Sale items are not eligible for return. *Refunds are eligible on full priced items only.

Please contact our Customer Care Team if you require any assistance.

Returns will be accepted if they meet the following return criteria:

1. The offer is available for all AUR OCEÀ online orders.
2. The customer is responsible for the cost of return and additionally any subsequent returns/exchanges unless the customer has opted to purchase CheckOut+ Package Protection.
3. The offer is only available to online AUR OCEÀ orders and not items purchased from retail partners stocking AUR OCEÀ garments.
4. Returns will be accepted within 14 days of original purchase date.
5. The offer is subject to conditions of sale (e.g. sales / discounted items, promotional sales). Items purchased using the Welcome Discount offer are eligible for return for refund, exchange and/or store credit. Welcome Discount is not available on sale purchases.
6. Final Sale Items are not eligible for return and will be returned at own cost.
7. Condition of the returned item must returned in original state.
8. Store credits do not cover the cost of postage. Store credits gift cards can only be used towards an item for purchase on AUR OCEÀ's online store.

1. Returns must meet the Returns Criteria to be eligible for return.
2. All items must be returned in the original condition, unworn, unwashed with hygiene liners, belts / straps and swing tags in place.
3. Due to health regulations garments that are soiled, marked, worn, damaged or laundered (or returned with an odour) will not be accepted and will be returned to the customer (at own cost) at the address supplied at time of purchase.
4. If it is determined that an item does not meet the return criteria, an invoice will be raised for payment of return of goods at the expense of the customer.

IF YOU PURCHASED FREE RETURNS COVERAGE

• Start your return through our returns portal.
• Submit your return request for approval.
• Once your return is approved, a prepaid return shipping label will be emailed to the email address used when placing your order.
• Print the label, attach it to your package, and ship your item back.

IF YOU DID NOT PURCHASE FREE RETURNS COVERAGE

• Start your return through our returns portal.
• Purchase a return shipping label directly through the portal.
• Your return label will be emailed to the email address used when placing your order.
• Print the label, attach it to your package, and ship your item back.

Please note that returns must be submitted through our returns portal before items are shipped back.

1. Using the original packaging you received your order in, please remove any earlier address stickers and securely attach your return label to the front of the parcel mailer, ensuring tape does not cover the bar code. We wish to limit our impact on the environment by providing you with these sustainable packaging options, please consider reusing these mailers when possible.
2. Neatly pack your item and post your return parcel at any Post Office including an identifiable packing slip outlining return preference (see T&Cs for Sale + Discounted Items). A lodgement receipt with tracking will be issued to you. Alternatively, post your parcel at any red street post box or in-store drop box.
3. Returns may take up to 10 business days to be processed by our Warehouse and Returns Team (upon receipt and review). A member of our customer care team will be in contact with you via email to advise of action taken. Slight delays to return processing may be experienced during busy sale and promotional periods, due to higher volumes.
4. If additional coverage is required on your return parcel, it is recommended that payment of a return be directly arranged in store at an Australia Post LPO to ensure full value protection.

CLICK HERE TO LODGE A RETURN

Please contact our Customer Care Team if you require any assistance.

*Unfortunately AUR OCEÀ can not hold responsibility for the loss of returned parcels. Please liaise directly with Australia Post in the event of a returned parcel going missing.

At AUR OCEÀ we want you to be completely happy with your purchase. So if you change your mind or need to swap a size or colour we will offer you a refund (full priced garments only) or an exchange on products purchased from our website provided that:

• the garment is of the same style and value as the original order;
• the garment is returned to us in its original condition including packaging;
• it has not been worn;
• it has not been washed; and
• all of the labelling is in tact.

Exchanges are available on full priced and sale items. Final Sale items are not eligible for return or exchange.

For unlimited returns on your order, please take advantage of Checkout+ Package Protection.

Please contact our Customer Care Team if you require any assistance.

Refunds are offered on full price items only.

1. Refunds are subject to a 2.5% restocking fee, which will be deducted from your refund total.
2. Refunds will be processed within 10 business days of us receiving your product.
3. You will be notified via email when this has been processed and an autogenerated email notification will be issued to you upon successful completion of your refund. Please note that your banking institution may require additional days to process and post this transaction to your account once they receive it from AUR OCEÀ.
4. We will process the full refund (excluding shipping) and you will need to place a new order for a replacement item if the item is of a different value to the original order.
5. If a gift card was used in conjunction with another payment method, the refund will be issued to the gift card first and the remaining balance will be refunded to the other payment method.

Please contact our Customer Care Team if you require any assistance.

1. Store credits are issued as an online gift card and are valid for a period of 12 months (from date of issue). An autogenerated email notification will be sent to your ordering email address to confirm details.
2. Store credit gift cards can be added to your Apple Wallet for safekeeping and can be used over multiple transactions.
3. Additionally, your store credit gift card can be used in conjunction with other sale offers.

Please contact our Customer Care Team if you require any assistance.

1. Online sale item purchases (i.e. an item that has been purchased at a discount under sale conditions) – we accept exchanges for an item based on like or similar style, if stock allows.
2. We do not offer refunds on sale items.
3. We will offer a store credit gift card on sale item returns, valid for a period of 12 months from date of receipt, if an exchange option has not been selected as the return preference.
4. We will offer a full refund should an item be deemed faulty.
5. Final Clearance items are not eligible for return, refund or exchange (refer to Final Clearance Sale Items).
6. Welcome Code Offer is not eligible on sale or final sale purchases.

As per Sale and Discounted Items, items that have been purchased during a sales promotion (e.g BOXING DAY, BLACK FRIDAY, FLASH SALE, SPEND + SAVE, GIFT WITH PURCHASE etc) are subject to promotional specific return conditions. Accepted exchanges are based on like or similar style, if stock allows. Please refer to the promotion for specific terms and conditions. 

Please note only one (1) promotional code may be used per transaction. If a discount code states it has expired and is invalid, AUR OCEÀ reserves the right to deny honouring this discount if the code is no longer valid.   Welcome Codes can not be used in conjunction with a flash sale or on discounted sale items.

Please note: gift cards and store credits can be used with promotional codes at checkout.

Additionally, please anticipate slightly longer processing times during peak sale periods.

Item/s marked as “CLEARANCE – FINAL SALE” cannot be returned for a refund or store credit, unless in the event of them being faulty. If final sale items are returned despite this policy, items will be sent back to you at an additional charge.

FREE INTERNATIONAL SHIPPING ON ORDERS OVER 795.00 (IN RESPECTIVE CURRENCY)

1. Premium International Shipping orders will typically take 3-5 working days,. This is dependent on your location. 
2. International Standard Shipping orders will typically take 5 – 10 working days for delivery. This is dependent on your location. 
3. Please note purchases made on a weekend will be processed within 24 hours of the next business day.  

Orders have the option to be protected by Checkout+, ensuring maximum security for your package from our doors to yours. If your order was placed before 14 July 2026, please contact our Customer Service team directly at customercare@aurocea.com to arrange your return or exchange, as the new process only applies to orders placed under the updated system.

When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for free. If your item is lost or damaged in transit, your order is also protected.

If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.

All returns are subject to the guidelines outlined in our Return Policy and accepted conditions of returned garments.

Returns will be accepted within 14 days of original purchase date.

International orders can be exchanged on full price items only. Store credits will be issued for sale items upon return to our warehouse in Australia. Final Sale purchases are not eligible for return.

IF YOU PURCHASED FREE RETURNS COVERAGE

• Start your return through our returns portal.
• Submit your return request for approval.
• Once your return is approved, a prepaid return shipping label will be emailed to the email address used when placing your order.
• Print the label, attach it to your package, and ship your item back.

IF YOU DID NOT PURCHASE FREE RETURNS COVERAGE

• Start your return through our returns portal.
• Purchase a return shipping label directly through the portal.
• Your return label will be emailed to the email address used when placing your order.
• Print the label, attach it to your package, and ship your item back.

Please note that returns must be submitted through our returns portal before items are shipped back.

• Complete the AUR OCEÀ Online Return Form (see Lodge an Online Return), available via our Online Return Portal
• Please place your return neatly in your return packaging.
• Please refer to Sale and Discounted Items to understand T&Cs for returning an item purchased under sales or promotional circumstances. Final Sale items are not eligible for return. *Refunds are eligible on full priced items only.

CLICK HERE TO LODGE A RETURN

If you are having difficulty lodging an online return, please contact customercare@aurocea.com.

*Unfortunately AUR OCEÀ can not hold responsibility for the loss of returned parcels. Please liaise directly with delivery partner in the event of a returned parcel going missing.

Returns will be accepted if they meet the following return criteria:

1. The offer is available for all AUR OCEÀ online orders.
2. The customer is responsible for the cost of return and additionally any subsequent returns/exchanges unless the customer has opted to purchase CheckOut+ Package Protection.
3. The offer is only available to online AUR OCEÀ orders and not items purchased from retail partners stocking AUR OCEÀ garments.
4. Returns will be accepted within 14 days of original purchase date.
5. The offer is subject to conditions of sale (e.g. sales / discounted items, promotional sales). Items purchased using the Welcome Discount offer are eligible for return for refund, exchange and/or store credit. Welcome Discount is not available on sale purchases.
6. Final Sale Items are not eligible for return and will be returned at own cost.
7. Condition of the returned item must returned in original state.
8. Store credits do not cover the cost of postage. Store credits gift cards can only be used towards an item for purchase on AUR OCEÀ's online store.

1. Returns must meet the Returns Criteria to be eligible for return.
2. All items must be returned in the original condition, unworn, unwashed with hygiene liners, belts / straps and swing tags in place.
3. Due to health regulations garments that are soiled, marked, worn, damaged or laundered (or returned with an odour) will not be accepted and will be returned to the customer (at own cost) at the address supplied at time of purchase.
4. If it is determined that an item does not meet the return criteria, an invoice will be raised for payment of return of goods at the expense of the customer.

At AUR OCEÀ we want you to be completely happy with your purchase. So if you change your mind or need to swap a size or colour we will offer you an exchange (full priced items only) on products purchased from our website provided that:

• the garment is of the same style and value as the original order;
• the garment is returned to us in its original condition including packaging;
• it has not been worn;
• it has not been washed; and
• all of the labelling is in tact.

Exchanges are available on full priced. Sale items are not eligible for exchange, a store credit will be issued for a return on a sale product. Final Sale items are not eligible for return or exchange.

For unlimited returns on your full priced order, please take advantage of Checkout+ Package Protection.

Please contact our Customer Care Team if you require any assistance.

Refunds are offered on full price items only.

1. Refunds are subject to a 2.5% restocking fee, which will be deducted from your refund total.
2. Refunds will be processed within 10 business days of us receiving your product.
3. You will be notified via email when this has been processed and an autogenerated email notification will be issued to you upon successful completion of your refund. Please note that your banking institution may require additional days to process and post this transaction to your account once they receive it from AUR OCEÀ.
4. We will process the full refund (excluding shipping) and you will need to place a new order for a replacement item if the item is of a different value to the original order.
5. If a gift card was used in conjunction with another payment method, the refund will be issued to the gift card first and the remaining balance will be refunded to the other payment method.

Please contact our Customer Care Team if you require any assistance.

1. Store credits are eligible on return of full priced and sale items.
2. Exchanges are not eligible on the return of a international sale items; a store credit will be issued in its place.
3. Store credits are issued as an online gift card and are valid for a period of 12 months (from date of issue). An autogenerated email notification will be sent to your ordering email address to confirm details.
4. Store credit gift cards can be added to your Apple Wallet for safekeeping and can be used over multiple transactions.
5. Additionally, your store credit gift card can be used in conjunction with other sale offers.
6. Store credits will be issued in the currency that the original purchase was made.

Please contact our Customer Care Team if you require any assistance.

1. Online sale item purchases (i.e. an item that has been purchased at a discount under sale conditions).
2. We do not offer refunds OR exchanges on sale items.
3. We will offer a store credit gift card on sale item returns, valid for a period of 12 months from date of receipt.
4. We will offer a full refund should an item be deemed faulty.
5. Final Clearance items are not eligible for return, refund or exchange (refer to Final Clearance Sale Items).
6. Welcome Code Offer is not eligible on sale or final sale purchases.

As per Sale and Discounted Items, items that have been purchased during a sales promotion (e.g BOXING DAY, BLACK FRIDAY, FLASH SALE, SPEND + SAVE, GIFT WITH PURCHASE etc) are subject to promotional specific return conditions. Accepted exchanges are based on like or similar style, if stock allows. Please refer to the promotion for specific terms and conditions. 

Please note only one (1) promotional code may be used per transaction. If a discount code states it has expired and is invalid, AUR OCEÀ reserves the right to deny honouring this discount if the code is no longer valid.   Welcome Codes can not be used in conjunction with a flash sale or on discounted sale items.

Please note: gift cards and store credits can be used with promotional codes at checkout.

Additionally, please anticipate slightly longer processing times during peak sale periods.

Item/s marked as “CLEARANCE – FINAL SALE” cannot be returned for a refund or store credit, unless in the event of them being faulty. If final sale items are returned despite this policy, items will be sent back to you at an additional charge.